TERMS AND CONDITIONS 

Róbert Bartolen s.r.o.

effective as of 1 December 2025 

1. Introductory Provisions

1.1. This document sets out the conditions of participation in workshops and seminars (hereinafter the "Workshop") organised by Róbert Bartolen s.r.o., with its registered seat at Hollého 12, 949 01 Nitra, Slovakia, ID No.: 54568480, Tax ID: 2121729544, VAT ID: SK2121729544 (hereinafter the "Company").

1.2. By successfully registering for a Workshop and paying the relevant fee, a contractual relationship is established between the Company and the participant (hereinafter the "Participant"), and the Participant agrees to these Terms and Conditions.

1.3. These Terms and Conditions shall apply unless otherwise expressly agreed in writing between the Company and the Participant.

2. Subject of the Agreement

2.1. The Workshops are intended for florists and other persons interested in floral design.

2.2. Each Workshop typically includes:

  • Theoretical part: presentations, photographs and expert explanations,

  • Practical part: exercises with floristry tools (e.g. knives, scissors) and materials.

2.3. The detailed programme of a specific Workshop, its scope, venue, date and price are published on the Company's website for the respective Workshop.

3. Registration and Payment

3.1. Registration for a Workshop is possible via an online form on the Company's website.

3.2. After the registration / pre-registration form has been submitted, the Company shall send the Participant, to the email address provided:

  • confirmation of receipt of the registration / pre-registration,

  • information regarding the method of payment,

  • and, where applicable, an invoice or invoices stating the price and the due date.

3.3. The participation fee for the Workshop shall be deemed paid at the moment the relevant amount is credited to the Company's bank account or paid via a payment gateway.

3.4. Unless otherwise stated on the invoice, the due date of invoices is 14 days from the date of issue.

3.5. Regardless of the chosen method of payment, the full price of the Workshop (including any surcharge for instalments) must be paid no later than 30 calendar days before the date of the Workshop.

3.6. If the Participant fails to pay the price of the Workshop (or any part thereof) within the due date specified on the invoice and, at the same time, the price is not paid in full no later than 30 days before the Workshop, the Company shall be entitled to cancel the Participant's registration. In such a case, the cancellation shall be handled in accordance with the cancellation conditions set out in Article 5.

4. Pre-registration, Registration Fee and Instalments

4.1. For selected Workshops, the Company offers pre-registration, which serves to reserve a place in the limited capacity of the Workshop on a specific date and at a specific venue.

4.2. As part of pre-registration, the Participant pays a registration (pre-registration) fee in the amount of EUR 150 for each selected Workshop (hereinafter the "Registration Fee"). This fee is part of the price of the Workshop and will be fully credited towards the final balance.

4.3. The Registration Fee serves to reserve a place in the limited capacity of the Workshop and to cover the costs associated with the preparation of the Workshop, communication and administration.

4.4. The Registration Fee is non-refundable if the Participant cancels their participation in the Workshop, regardless of the date of cancellation (unless the Company decides otherwise on an individual basis). In the event that the Workshop is cancelled by the Company, Article 5.3 shall apply.

4.5. When registering, the Participant may choose one of the following methods of payment of the Workshop price (the specific amounts will always be published for the respective Workshop and in the registration form):

a) One-off payment of 100% of the Workshop price – the Participant pays the full price of the Workshop (e.g. EUR 590) in a single payment, without prior pre-registration.

b) Pre-registration + one-off final payment – the Participant first pays the Registration Fee (e.g. EUR 150) and subsequently pays the remaining part of the Workshop price in a single payment (e.g. EUR 440). The total price of the Workshop is identical to the price under point a).

c) Pre-registration + balance in two instalments – the Participant pays the Registration Fee (e.g. EUR 150) and pays the remaining part of the Workshop price in two instalments. In this option, the price of the Workshop is increased to reflect the administrative and accounting costs associated with managing an instalment schedule and issuing multiple invoices (e.g. a total of EUR 620 instead of EUR 590). The exact amount of each instalment and the relevant due dates are specified in the registration confirmation or on the invoices.

4.6. All payments under this Article must be made in such a way that, no later than 30 days before the date of the Workshop, the full price of the Workshop has been paid (Registration Fee + final payments + any surcharge for instalments).

4.7. The Company's Workshops are generally leisure services provided on a specific date and with limited capacity. For such services, under the applicable legal provisions, an exception from the consumer's right to withdraw from the contract without giving any reason within 14 days usually applies, as regulated in particular by Directive 2011/83/EU of the European Parliament and of the Council on consumer rights and by the implementing provisions of national law. The specific withdrawal regime may differ depending on the country where the Workshop is held and will always be interpreted in accordance with the mandatory provisions of applicable law.

5. Cancellation Conditions

5.1. The Participant may cancel their participation in the Workshop by sending a notice to the Company in written or electronic form (e.g. by email to the address specified on the website).

5.2. In the event that the Participant cancels their participation, the following conditions apply:

  • The Registration Fee of EUR 150 is non-refundable, unless the Company decides otherwise on an individual basis.

  • From the balance (the amount paid in excess of the Registration Fee), the following will be refunded:

    • in case of cancellation more than 30 days before the date of the Workshop – 70% of the balance,

    • in case of cancellation 30 to 14 days before the date of the Workshop – 30% of the balance,

    • in case of cancellation less than 14 days before the date of the Workshop – 0% of the balance (the balance is non-refundable).

5.3. In the event that the Workshop is cancelled by the Company:

  • the Company shall offer the Participant a replacement date for the Workshop, and

  • if the Participant does not accept the replacement date, they shall be entitled to request a refund of 100% of all amounts paid, i.e. the Registration Fee, the balance and any surcharge for instalments.

5.4. The Company reserves the right, in justified individual cases (e.g. documented serious illness of the Participant or another exceptional circumstance), to offer, instead of refunding part of the balance, the granting of a credit equal to the non-refunded part of the balance, to be used towards another Workshop in the future. The specific conditions for granting such credit will always be agreed individually.

6. Protection of Copyright

6.1. The Participant acknowledges that all materials provided during the Workshop (presentations, photographs, texts, training materials) are protected by copyright and may not be copied, distributed, provided to third parties or used commercially without the prior written consent of the Company.

6.2. Participants may not record audiovisual footage longer than 90 seconds from the Workshop, unless otherwise agreed with the Company.

6.3. Live streaming during the Workshop is strictly prohibited. In the event of a breach of this prohibition, the Participant shall be obliged to pay the Company a contractual penalty in the amount of:

  • fixed component: EUR 500,

  • variable component: EUR 50 for each viewer above the first 50 viewers.

6.4. Short recordings (up to 90 seconds) may be shared on the Participant's personal social media profiles, provided that:

  • they do not damage the good reputation of the Company and the lecturer, and

  • they are tagged as agreed (e.g. tagging the lecturer's or Company's profile).

7. Complaints

7.1. Complaints regarding the organisation of the Workshop or the services provided may be submitted by the Participant by email to: info@robertbartolen.com (or to another current address indicated on the website).

7.2. After receiving a complaint, the Company will send the Participant a complaint form, which the Participant shall complete and return no later than 7 days after its receipt.

7.3. The Company will process the complaint and inform the Participant of the outcome no later than 30 days from receipt of the complete complaint documentation.

8. Acceptance of the Terms and Conditions

8.1. By clicking the "AGREE" button in the registration or pre-registration form, the Participant confirms that they:

  • have read these Terms and Conditions,

  • understand all their provisions,

  • accept them in full.

8.2. By registering and paying the Registration Fee or the full price of the Workshop, these Terms and Conditions become a valid and binding part of the contractual relationship between the Participant and the Company.

9. Jurisdiction and Governing Law

9.1. For Workshops held in the Czech Republic, the contractual relationship between the Participant and the Company is governed primarily by the laws of the Czech Republic, in particular the Civil Code and consumer protection laws, unless mandatory provisions provide otherwise.

9.2. For Workshops held in the Slovak Republic, the contractual relationship is governed by the laws of the Slovak Republic, in particular the Civil Code and consumer protection laws.

9.3. For Workshops held in other countries, the contractual relationship is governed by the laws of the respective country, unless otherwise agreed with the Participant and provided that such agreement is permitted by applicable law.

9.4. Any disputes between the Participant and the Company shall be resolved before the courts having subject-matter and territorial jurisdiction in the country where the Company is registered, unless mandatory legal provisions or international treaties binding on the Slovak Republic stipulate otherwise.

10. Validity, Updates and Archiving of the Terms and Conditions

10.1. These Terms and Conditions are effective as of 1 December 2025.

10.2. The Company reserves the right to update these Terms and Conditions from time to time. Each new version of the Terms and Conditions becomes effective on the date specified therein and upon publication on the Company's website.

10.3. The current version of the Terms and Conditions is always available on the Company's website.

10.4. For information on previous versions of the Terms and Conditions, the Participant may contact the Company by email at info@robertbartolen.com. Upon request, the Company will provide information about previous versions and the period during which they were in force.